DRIVE SMS v26.5.0 – Release Notes

May 18, 2026

✨ NEW FEATURES

• Warnings when technician-added parts or pricing changes occur during DVI review
• Ability to send payment links to alternate contacts
• Profit % visibility during service review
• Redesigned Service Guide experience
• Customer information warning indicators
• Batch copy for customer inspection notes
• Key Tag Stickers moved under Print options
• Expanded communication settings options

INSPECTION & DVI IMPROVEMENTS

We made major enhancements to the inspection workflow for Service Advisors and Technicians, including:

• Improved inspection review and approval flow
• Better synchronization between DVI and SMS inspections
• New batch copy option for customer notes
• Improved mobile-friendly inspection reports
• Added activity logs for inspection status changes
• Fixed issues with inspection statuses, note transfers, conditions/actions, and review workflows
• Improved inspection printing and PDF formatting
• Added clearer tooltips, icons, and UI behavior throughout inspections
• Fixed multiple issues related to photos, annotations, circles, notes, and report previews

REPAIR ORDER & WORKFLOW ENHANCEMENTS

Repair Order management received significant usability and workflow updates:

• ROs now close more consistently after pickup or completion
• Added warnings when technicians modify parts or add additional parts during inspections
• Added validation for unconfirmed part changes before completing an RO
• Improved recommendations, labor rates, tax handling, discounts, and service editing
• Added profit percentage visibility during service review
• Improved service guide experience with a redesigned workflow and updated UI
• Improved support for company names across ROs, invoices, statements, and communications
• Added better search support by company and contact names
• Closed RO notes can now remain editable

ACCOUNTS RECEIVABLE & PAYMENTS

Several improvements were made to A/R workflows and payment processing:

• Ability to send payment links to alternate emails or phone numbers
• Improved “Send to Terminal” payment flow
• Enhanced receipts and statement formatting
• Improved A/R balances and statement accuracy
• Added dropdown visibility for A/R invoice details on End of Day reports
• Improved customer/company name consistency across A/R screens
• Fixed multiple issues with printing, emailing, receipts, and statements

PRINTING & PDF QUALITY

Large improvements were made to document rendering and print quality:

• Cleaner invoice, estimate, RO, and inspection PDFs
• Improved spacing, margins, fonts, and alignment
• Fixed blurry/fuzzy PDF rendering issues
• Improved Terms of Service printing consistency
• Improved oil sticker printing and formatting
• Added better mobile printing support

MOBILE & TABLET EXPERIENCE

The mobile and iPad experience received several upgrades:

• Improved inspection report usability on mobile devices
• Fixed flashing and loading issues
• Improved dropdowns, buttons, layouts, and scrolling behavior
• Corrected issues with key tag printing on mobile/tablet
• Improved Service Guide visibility and controls on smaller screens

COMMUNICATION & NOTIFICATIONS

Updates were made to messaging, email, and communication workflows:

• Improved RO communication settings
• Better notification handling for Service Advisors
• Added support for company-name-based communication messaging
• Improved merge field replacements in emails and text messages
• Fixed issues with SMS sending, approval links, resend actions, and communication tooltips
• Added validation improvements for customer contact methods

PARTS, INVENTORY & PARTSTECH

Enhancements were made to inventory, purchasing, and PartsTech integration:

• Improved vehicle information transfer into PartsTech
• Added vendor filtering for Stock Orders
• Fixed part status, pricing, consignment, and recommendation-related issues
• Added PO# history tracking
• Improved stock order accuracy and synchronization
• Fixed issues with transferred parts not appearing correctly on ROs

REPORTING & ANALYTICS

Updates to reporting and business insights include:

• Added Close Ratio to End of Day reports
• Improved payment reporting visibility
• Improved sales tile accuracy
• Fixed report loading and formatting issues
• Improved printed report alignment and totals

UI & DESIGN IMPROVEMENTS

This release includes a broad refresh of system consistency and usability:

• Updated service card and service block designs
• Improved dark mode support
• Updated Notes view
• Improved spacing, alignment, hover states, and icon consistency
• Improved workflow and Tech Rack visual updates
• Updated Options page structure and layouts

⚡ PERFORMANCE & STABILITY IMPROVEMENTS

This release also includes a very large number of:

• Stability fixes
• Console error corrections
• Workflow reliability improvements
• Performance optimizations
• UI consistency updates
• Data validation improvements
• Mobile responsiveness fixes
• Sync and integration corrections

Across:

• Estimates
• Repair Orders
• Invoices
• Inspections
• Workflow
• Tech Rack
• Scheduler
• A/R
• Inventory
• Reporting
• Communications
• Options
• PartsTech integration
• QuickBooks integration

Thank you for continuing to help shape Drive SMS. Every release is built from real-world shop feedback, technician workflows, and advisor experience to keep your operation running smoother, faster, and cleaner every day.

Questions or feedback? Contact our support team.

Thank you for choosing DRIVE SMS!