Location Hours and Appointment Settings

Link to this article:  Location Hours and Appointment Settings

Configure your shop's operating schedule, customer booking availability, and booking rules directly from the Other Settings menu.

Accessing Location & Appointment Settings

1. In the left navigation menu of the SMS app, click to expand Other Settings.
2. Select Shop Hours (or Location Hours).

Step 1: Set Location Hours (Schedule Tab)

From the Schedule tab, define your shop's operating availability across three sections:

• Shop Working Hours (Set when this shop is open):
  • Toggle the switch next to each day of the week to mark the shop as open or closed.
  • For open days, select the opening and closing times using the dropdown menus (e.g., 8:00 AM to 6:00 PM).
  • Click the + button if you need to add split shifts or multiple time blocks for a single day.
• Scheduling Hours (Available for booking):
  • Set the specific time windows during which appointments can be booked by or for customers (e.g., 8:00 AM to 4:00 PM or 11:00 AM to 2:00 PM).
  • Use the toggle switches to enable or disable booking availability for specific days.
• Special Hours (Add holiday or special occasion hours to override regular schedule):
  
  • Override regular hours for holidays or closures (e.g., Thanksgiving, Christmas, New Year, or custom closures).
  • Use the toggle switches to activate pre-configured holidays and define the date/time range.
  • Click + Add at the bottom of the section to introduce a new custom date override or closure.

Step 2: Adjust Appointment Settings (Appointment Tab)

Click the Appointment tab at the top of the page to configure booking rules:

• Allow same day appointments: Toggle this switch on to permit customers to book appointments on the current date, or toggle off to require advance booking.
• Appointment time intervals: Click the dropdown to define the duration for each appointment slot (e.g., 15 Minutes).
• Appointment per slot: Set the maximum number of concurrent bookings allowed within the same time interval (e.g., 3).

Step 3: Save Changes

Click the Save button in the upper-right corner of the screen to apply your updated hours and appointment rules.