Link to this article: https://support.driveshops.app/support/solutions/articles/70000659422-reputation-app-inbox
The Inbox tab will give you an overview of all contact that has happened with one customer. If you click the view button to the right of an activity, you can view things like past review requests sent, the review they left, follow-ups created for that customer, and any other ways the shop has reached out to this customer. You can also "Watch" a customer to keep track of who needs to be followed up on regarding their review.
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