Reputation App: Follow Ups

Link to this article: https://support.driveshops.app/support/solutions/articles/70000659420-reputation-app-follow-ups

The Follow Ups tab in the Reputation App shows all follow ups that have been created for customers across the DRIVE apps. This is essential for the Service Advisor or the individual at the shop who reaches out to customers. 

• If a customer leaves a thumbs down in their review, the contacts on the Options tab under New Review Alert Recipients will be alerted and can create a follow up for that customer so they know to reach out and find out why they left a thumbs down for their repair. 
• If a customer leaves a thumbs up they will be immediately redirected to your social accounts to leave a review on places like Google, Facebook, or Yelp.
• If they leave a thumbs down, the Alert Recipients will be contacted first before customers are redirected to your social accounts, that way you can try to understand why they left this review and possibly change it to a thumbs up!