Reputation App: Options

Link to this article: https://support.driveshops.app/support/solutions/articles/70000659158-reputation-app-options

The Options tab in the Reputation app will allow you to set up your review requests. You can set these review requests to go out manually or automatically.

If you choose the "Manual" option, that means you will come to Team Builder and send review requests to your customers after their visit, through the Customers tab, or the Invoices tab.

If you choose the "Auto" option, that means your review requests will go out automatically based on criteria setup on this Options tab. 

• On this page you will choose how many days/weeks/months after a customer leaves the shop the system will send them a review request for your shop.
• At the bottom of this options page, you can view and edit the review request message that will be sent to customers!

Schedule Review

• For automatic review requests, this is where you will set the time period after a customer leaves the shop that the system will send them a review request.

Review Frequency

• This helps to limit how many review requests customers can receive within a certain period of time. For example, if you have this review frequency set to 3 months, a customer who came to the shop in January will not receive another request until their next visit after April. If they visit the shop again in February and you want to send them another review request, you can manually send another.

New Review Alert Recipients

• Here you can set who in your shop you want to be alerted about new reviews that come in. You can select your team's users here in the Drive suite, or add them via email.

Review Message Send Method

• You can set how you want customers to receive a review request, through text, email, or their preferred contact method.

Review Text

• Here you can view or edit the actual message customers will receive when you send review requests through Team Builder. 
  • You can include "Custom Values" or "Merge Tags" that will automatically include the information within the curly brackets. 
  • For example, if you use the {{Customer First Name}} custom value, then that information will be filled in automatically based on which customer the review request was sent to!

About Reviews:

• If a customer leaves a thumbs up they will be immediately redirected to your social accounts to leave a review on places like Google, Facebook, or Yelp.
• If they leave a thumbs down, the Alert Recipients will be contacted first before customers are redirected to your social accounts, that way you can try to understand why they left this review and possibly change it to a thumbs up!